FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

 

You could possibly have a leaky toilet or faucet that’s difficult to detect. Check your meter to see if the leak indicator is displayed.

Turn on an outside faucet in the front of your home. If the pressure is adequate, check your water softener by putting it in bypass. If pressure improved, contact your water softener maintenance company.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to keep from being hurt and damaging the water heater.

 

Water flooding the street is an EMERGENCY. Please call (903) 326-5551. Non- Emergencies will be handled during business hours and include small leaks that are causing no immediate damage or leaks at the water meter.

If there is no property damage, crews will respond during regular business hours.

 

Call a Plumber.

(These are averages, actual numbers could vary)

1 drop per second leak = 2,400 gallons per year

Bathtub = 30 gallons per filling

Shower = 2 gallons per minute

Commode = 5 gallons per flush

Sprinkler = 2 gallons per minute