To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that’s difficult to detect. Check your meter to see if the leak indicator is displayed.
What do I do if I am experiencing low pressure?
Turn on an outside faucet in the front of your home. If the pressure is adequate, check your water softener by putting it in bypass. If pressure improved, contact your water softener maintenance company.
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to keep from being hurt and damaging the water heater.
What do I do for a Water Main Break?
Water flooding the street is an EMERGENCY. Please call (903) 326-5551. Non- Emergencies will be handled during business hours and include small leaks that are causing no immediate damage or leaks at the water meter.
What do I do for a leak?
If there is no property damage, crews will respond during regular business hours.
What if I have noisy pipes?
Call a Plumber.
How much water am I using?
(These are averages, actual numbers could vary)
1 drop per second leak = 2,400 gallons per year
Bathtub = 30 gallons per filling
Shower = 2 gallons per minute
Commode = 5 gallons per flush
Sprinkler = 2 gallons per minute
